Description

Higher Education (HE) and contemporary commercial enterprises are undergoing significant transformations driven by various disruptions such as technological advancements, socio-political changes, climate change, and economic shifts. These disruptions expose uncertainties, complexity, and the need to deal with changing environments. Private Higher Education Institutions (PHEIs), such as commercial enterprises in general, face various disruptions to business operations. This study explores the challenges facing PHEIs in today's rapidly changing business environment, driven by technological advancements, socio-political changes, climate change, and economic shifts. This study aims to gain a deeper understanding of the strategies and practices employed by PHEIs to manage their businesses and identify potential areas for improving their resilience and agility. The literature review highlights the current approaches and identifies gaps in the existing literature. It reveals that while some studies have examined disruptions in commercial enterprises, limited research focuses explicitly on PHEIs and their response to the changing business landscape. This thesis aims to address this research gap and contribute to the existing knowledge in the field. An interpretive approach was adopted to achieve the research aims, employing a phenomenological case study methodology within a qualitative framework. Data were collected through interviews conducted with seventeen participants from various PHEIs and contemporary businesses. The interview findings were analysed, identifying six common themes relevant to the research questions. This study’s main findings reveal PHEIs' challenges in managing their businesses in a rapidly changing environment. Additionally, a Resilience and Agility-Building Framework (RABF) was developed based on insights from the lived experiences of the PHEI participants interviewed. This framework offers practical guidance for PHEIs seeking to enhance their resilience and agility in the face of disruptions. The conclusions drawn from this research emphasise the importance of adopting innovative business practices to promote agility and resilience in a disruptive environment. PHEIs must embrace digital technologies and tools to enhance their operations, acquire new skills and competencies, and embrace new working methods such as remote and flexible work arrangements. These findings have implications for PHEIs in navigating disruptions and thriving in the rapidly changing business landscape. Overall, this thesis contributes to the existing knowledge by providing insights into the challenges faced by PHEIs and offering practical recommendations for improving their resilience and agility. The research underscores the significance of innovation, adaptability, and leveraging opportunities presented by the 4IR/5IR revolutions for businesses to succeed in the evolving landscape.