Description

Due to frequent recurrence of strikes at Steve Tshwete Local Municipality since 2010, it was viewed necessary to conduct a study on its internal operation by reviewing the efficacy of implementing its Performance Management Framework (PMF) so as to reveal information that can explain this predicament. The study would then provide possible solutions against implementation failures of its PMF. A case study design, following a quantitative strategy and deductive reasoning process were used. A total of 100 respondents were sampled at random from the municipality's various ranks and regions using stratified random sampling techniques. The findings showed that most respondents were aware of the PMF, meanwhile many indicated dissatisfaction about communication of goals and targets about the system. At least two fifths had low-level understanding of PMF, and four fifths were not satisfied about the reward system. According to the results, the study suggests that the promotion of an efficient and comprehensive PMS will result in the development of a culture that values recognising and rewarding exceptional performance; the use of a communication model; the establishment of information systems and organisational structures that support performance management; and the periodic evaluation of employees.