Description

This study aimed to examine the dynamics of working in a dispersed environment for Agile Software Development within the context of one of the South African banks. This study identified the challenge of dispersed teams working together on ASD and confronted by unpredictable business circumstances in the South African banking industry. The theoretical framework which underpinned this study was General Systems Theory. This study also critically reviewed relevant and recent literature on Agile Software Development and working in a dispersed environment. This study was conducted using a qualitative research design of Phenomenology. Interpretivism was chosen as a philosophical research lens for this study. In this study, convenience and purposive sampling were followed to select 38 participants from one of the retail and commercial banks in South Africa. This researcher collected data using a questionnaires and semi-structured interviews. This study employed Saldaña’s (2013) code-to-theory analytical model as the analytic tool for qualitative data. This study’s findings showed that the impact of ASD team member participation on the communication and collaboration dynamics was examined by assessing other parts of the system, such as the dispersed environment, tools, and work-life balance. This study recommends that the bank conducts multiple professional development training workshops on working in dispersed environments. The needs of the employees must mainly guide those workshops. Theoretically and practically, this study contributes to team performance according to the team performance model.